Browser Not Supported

Amenities

Policies

Written Cancellation Policy

Summer (May 1 to mid-November) * If a cancellation or modification is received 48 hours or more prior to scheduled arrival, you receive a refund less 50% of the unit’s RACK rate as an administration fee. (Taxes not included) If a cancellation is received less than 48 hours prior to scheduled arrival, we will keep your deposit as a cancellation fee. Winter, economical season (Mid-November to April 30) * If a cancellation or modification is received 7 days or more prior to scheduled arrival, you receive a refund less 50% of the unit’s RACK rate as an administration fee. (Taxes not included) If a cancellation is received less than 7 days prior to scheduled arrival, we will keep your deposit as a cancellation fee. *Summer, St. Jean Baptiste Day | Canada Day | Labor Day | Thanksgiving *Winter, Valentines weekend, Easter and economical season’s weekends (Dates may vary) * If a cancellation or modification is received 14 days or more prior to scheduled arrival, you receive a refund less 50% of your deposit as an administration fee. (Taxes not included). If a cancellation is received less than 14 days prior to scheduled arrival, we will keep your deposit as a cancellation fee. *Winter, high season including Christmas, School breaks & UCI World Cup (dates may vary) If a cancellation or a modification is received 30 days or more prior to scheduled arrival, we will keep your deposit as a cancellation fee. If a cancellation or a modification is received less than 30 days before scheduled arrival, the total amount of the reservation is non-refundable. COVID-19 POLICY: FUTURE CREDIT At all times In the event that we are still able to offer our rental accommodations but your reservation no longer complies with the sanitary measures decreed by the public health authorities, we will offer you a future credit valid at all times, transferable and without expiration. COVID-19 POLICY : FULL REFUND Summer (May 1 to mid-November) * Winter, economical season (Mid-November to April 30)* In the event that travel between regions is prohibited due to Covid-19 or that we should close in order to comply with public health directives, you will receive a full refund. COVID-19 POLICY: FUTURE CREDIT *Summer, St. Jean Baptiste Day | Canada Day | Labor Day | Thanksgiving *Christmas | School breaks | UCI World Cup | Valentines weekend | Easter *Summer, St. Jean Baptiste Day | Canada Day | Labor Day | Thanksgiving (Dates may vary) In the event that travel between regions is prohibited due to Covid-19 or that we should close in order to comply with public health directives, we will offer you a future credit valid at all times, transferable and without expiration.

Written Deposit Policy

To confirm a reservation we require a deposit with a Visa, Mastercard or bank transfer* *(Extra fees apply) Summer (May 1 to mid-november)* A deposit of one night at regular rate is required at the moment of reservation. The balance is due upon arrival. Winter, economical season (Mid-November to April 30)* A deposit of one night at regular rate is required at the moment of reservation. The balance is due upon arrival. *Summer, St. Jean Baptiste Day | Canada Day | Labor Day | Thanksgiving *Winter, Valentines weekend, Easter and economical season’s weekends (Dates may vary)* A deposit of two nights at regular rate is required at the moment of reservation. The balance is due upon arrival. *Winter, high season including Christmas, School breaks & UCI World Cup (dates may vary) A deposit of two nights at regular rate is required at the moment of reservation. The balance payment will be due 30 days prior to your arrival. The total amount is due if you reserve within 30 days prior to your arrival.

Check In

From 4pm to 8pm

Check Out

11am

Pets Policy

DOG FRIENDLY PROGRAM Although we love animals, pets are not included in your reservation except for dogs. It is required to notify our reception team at reservation or at check-in that you will be accompanied by your dog during your stay. • There is a housekeeping charge of $25/night per dog. (Maximum charge of $125, taxes not included) • We consider you as fully responsible for your dog's behaviour. • You must pick up after your dog's waste. • It is forbidden to relieve your dog on the balconies and terraces of Chalets Montmorency. • A maximum of 2 dogs per unit. • Dogs are not allowed in our "ski in/ski out" studios. • Dogs are not admitted to the pool area and laundry room. Guests must also conform to the following implemented policies: • Security of the other clients and of the staff will never be compromised by the presence of your dog. • Dogs must always be on a leash while they are in any public or common place within the establishment. • Dogs will never be left unattended in the guest unit if you have to leave your dog alone; it will be in a cage. • Tranquility of other clients will never be compromised by the presence of your dog. • Please bring your dog's bed, it is forbidden to get your dog on beds, sofas or armchairs. • The initial state of the unit's furniture will not be deteriorated by the presence of your dog. • Damage caused by your dogs to our property is your responsibility. The Chalets Montmorency direction has the permanent right to revoke your dog's right of stay if one or many of these policies are not respected with no refund of your stay fees.

Other Policy

Since all accommodations are privately owned, an inventory is conducted prior to and after each occupancy. All occupants are responsible for all furnishings and the condition of each unit during their stay. A credit card imprint of the main guest/cardholder as well as a security deposit for our bigger units is required at check in. The amount varies pending on type of unit; the security deposit will be fully refunded after the cleaning of the unit. Visa or Mastercard accepted. SECURITY DEPOSITS REQUIRED AT YOUR CHECK IN : 3 bedroom chalet: $400 | 4 bedroom Villa: $500 | 5 bedroom Villa: $600 | 6 bedroom Chalet: $700 | 8 bedroom house: $1000. LOST ITEMS Chalets Montmorency is not responsible for valuables left in the rooms.

Children

The age for children are 17 and under. All children are welcome.