CANCELLATION POLICY:
All shared and private ride reservations canceled at least 48-hours prior to the scheduled pick up are no charge.
Cancellations received less than 48-hours prior to the scheduled pickup will be a full charge to the direct bill.
To cancel a reservation, please send all communications to info@mytelluridevacation.com; including your name, reservation number, and the reason for cancellation.
No exemptions will be issued for travel plan changes less than 48-hours of
travel due to weather, road or traffic conditions, airline rescheduling, etc.
Nothing in the sale of this ticket guarantees connections with other travel arrangements (i.e. air, bus, train, etc.).
All shared and private ride reservations canceled at least 48-hours prior to the scheduled pick up are no charge. Cancellations received less than 48-hours prior to the scheduled pickup will be a full charge to the direct bill account. To cancel a reservation, please send an email to 'cancellation@letsride.co' including your name, reservation number, and the reason for cancellation. No exemptions will be issued for travel plan changes less than 48-hours of travel due to weather, road or traffic conditions, airline rescheduling, etc. Nothing in the sale of this ticket guarantees connections with other travel arrangements (i.e. air, bus, train, etc.).
Discounts & Offers:
All discounts, promotions or offers must be declared and applied at initial booking, either online or over the phone with an agent. Discounts, promotions or additional offers cannot be applied retroactively to an existing reservation, therefore no refunds will be issued.
Other Policy
Arrival Information:
In the event you encounter any change in your travel arrangements (flight delay, cancellation, etc) please email us at reservations@letsride.co to advise us of your status. We will then arrange for a new pick-up time and possibly avoid additional cost to you. Please note that if you are on a shared-ride you may need to wait on a vehicle while other passengers check-in and retrieve their luggage before departing for your destination.
Baggage:
Our fare includes two (2) bags plus one personal/carry on item. Oversized items such as ski/snowboard bags or golf clubs are to be declared at the time of booking. Bikes or other large items will incur a fee of?$35. If the oversized item is larger than 5 feet in any way (except skis/snowboards) the guest must book a private vehicle. Bikes or large items must be in a bag or box.
Children:
Although taxis, shuttle vans and commercial buses are exempt from Colorado’s child passenger safety law, it is always the safest option to use car seats and booster seats, even when in exempt vehicles. Suggestions under Colorado law are for children weighing less than 40 pounds (18 kg) to be in an infant carrier seat; and children weighing between 40 and 80 pounds (18-36 kg) to be in a child safety seat. It is the responsibility of the parent or the guardian of the child to secure the equipment and child in the seat or carrier. Child safety seats are available upon request for $5/per seat. Fee is waived on private rides.
Departure Information:
On the day of your departure, please have your luggage curbside or in the hotel lobby, available at the scheduled pickup time. For shared-ride reservations, due to other pick-ups, we allocate a 30 minute pick-up window.
Lost or Damaged Items:
Co West Transportation will not be responsible for lost or damaged luggage or personal property carried in or on its vehicles unless such loss or damage is caused by neglect or wrongful act of the company or its agents, and in no event shall the company’s liability, therefore, be greater than $250 per piece of luggage or parcel. Please remember that many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to ensure that you have retrieved all your belongings and that each bag, briefcase, computer, etc., is, indeed, yours. We try our best to return items left in our vehicles to their owners but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning an item that was left behind to its owner must be paid by the owner of the item. Unclaimed items are disposed of after 30 days. We recommend being extra careful with small items (cell phones, iPods, glasses, etc.) as they can be easily overlooked and left behind in our vehicles.
Unruly Passengers:
In order to maintain a safe and comfortable environment, we reserve the right to deny or de-board any person who is under the influence of alcohol or drugs, passengers who do not conduct themselves in a seemly manner, or those suffering from a contagious malady.
Road Conditions or Other Delays:
Co West Transportation will not be held liable for delays caused by an act of God, public enemies, authority of law, quarantine, riots, strikes, inclement weather, accidents, breakdowns, road closures and other rapidly developing delay causing factors. Departure and or arrival times may be adjusted to facilitate safe travel.
Gratuities:
Shared ride and private vehicle airport rates do not include driver gratuity. Tipping is allowed and appreciated, however, not expected by our professional drivers.
Pets:
Pets will be permitted if restrained or in a carrier. Pets taking up a seat will be charged the full adult fare. Service dogs will be allowed on shared ride shuttles and will not be charged. Co West Transportation will not be responsible or liable for the injury or loss of these animals, nor for any injury caused by
Children
Children ages 0 - 11
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