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Amenities

Policies

Written Cancellation Policy

All prices displayed are in AUD. Prices are subject to currency adjustment either up or down until booking is paid in full. You may pay in full at the time of booking to lock in your exchange rate, otherwise your final payment may be subject to change based on currency fluctuations. You are making a booking with Absolute Travel Enterprises Pty Ltd t/as Ski Travel Company (ABN: 28166129282). PAYMENT: The Ski Travel Company accept payment via VISA or MASTERCARD or DIRECT DEPOSIT. A 1.5% surcharge applies to all payments by visa or mastercard. Prices are subject to currency fluctuations until booking is paid in full. CANCELLATIONS: Minimum cancellation fee is 20% of total booking cost will be payable for cancellations at any time. Any charges passed on by our suppliers will also be payable. Typically cancellations within 80 days of departure will incur additional charges or fees as levied by the hotels, apartments or operators which in many cases can be as high as 100%. Please note all deposits are non-refundable. If you wish to cancel you are advised to contact our support centre. AMENDMENTS: If you want to change any details of your itinerary (such as eg travel dates or different hotel), we will do our best to help, but cannot guarantee that the changes can be made. You should call our Support Centre on (02) 9810 1000 in normal business hours (AEST). An amendment fee of $50 will be payable per change, as well as any additional costs passed on to us by our suppliers as a result of the change. The price of your new arrangements will be based on the prices that apply on the day you ask for a change. These prices may not be the same as when you booked the products or services. In some cases amendments may not be possible. COSTING & RESERVATIONS are subject to availability and actual pricing at the time of booking. Actual prices are displayed in our booking engine and may be subject to change without notice. Costs within the Ski Travel Company booking engine are expressed and processed in AUSTRALIAN dollars. Prices may change on a daily basis due to exchange rate fluctuations and are not final until bookings are paid in full. AIR FARES: Any airfares quoted include taxes but may or may not include checked baggage, meals or entertainment depending on the conditions of the fare. All airfare prices are subject to change until the day of payment and ticketing. Increases in fares and taxes are beyond the control of Ski Travel Company and are not negotiable. NO FEES ARE CHARGED for online bookings made on www.skitravelcompany.com.au however credit card surcharges apply. STC support staff are available to take phone reservations in normal business hours (AEST). Any verbal quote provided by STC is an estimate only of the price. TRAVEL INSURANCE: We strongly recommend that all travellers be insured to cover against cancellation, personal liability and theft of your personal belongings (including ski/snowboard equipment). Ask your consultant now for a quote for comprehensive travel insurance for your ski holiday. PHOTOS AND INFORMATION: Any photos and descriptions provided by the Ski Travel Company should be considered as an example only and may differ from the actual product you have purchased. While we make every effort to provide accurate and correct information, the Ski Travel Company will not be held liable for any errors or omissions relating to the description or display of products within our website or booking engine. PASSPORTS & VISAS: A valid passport (with a validity of at least 6 months after return date) is required for all persons departing from Australia and non-Australian a valid Australian re-entry visa to return. VISITING CANADA and the USA: Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travellers with a valid visa. This link is the official Canadian government site. Electronic System for Travel Authorisation http

Written Deposit Policy

Full payment is required at the time of booking for all travel within 60 days. For bookings made more than 60 days in advance, please ask your consultant for deposit and final payment requirements or refer to the payment schedule specified in your quote. The following payment methods are accepted: Credit Cards: VISA or MASTERCARD only A 1.5% surcharge applies to all payments by credit card. Direct Deposit: Account: Absolute Travel Enterprises t/as Ski Travel Company BSB: 082 080 Account: 264379309 If you are paying by direct deposit please including your Itinerary ID Number in the description and notify your consultant when payment has been transferred. Please note we may only accept credit cards for last minute bookings. Please ask your consultant for details.

Check In

The hotel's standard check-in time is at 4:00 PM

Check Out

The hotel's standard check-out time is at 11:00 AM

Children

Children aged 0 to 17 stay free of charge when accompanied by a paying adult.

Other Policy

PACKAGE HANDLING: For accurate shipping, secure storage, and timely delivery to our guests, please address packages as follows: Grand Hyatt Vail Attn: REGISTERED GUEST NAME / ARRIVAL DATE 1300 Westhaven Dr. Vail, CO 81657 Please note that a handling fee may be applied to each guest package received at Grand Hyatt Vail. Shipments are held for a limited time. If a package remains unclaimed after 30 days, it will be returned to the sender, who will be responsible for any additional shipping fees incurred. For further details, kindly reach out to the hotel directly.

Pets Policy

• Please inquire at booking for current dog policy, availability and additional fees at TravelVail@Hyatt.com • Dog friendly rooms are limited and must be secured in advance of check in.