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Amenities

Policies

Written Cancellation Policy

You are responsible for reviewing the accuracy of these reservations. • If you need to cancel or change a reservation, you must call or speak directly with a Skier Services agent before 5 p.m. two (2) days prior to each booked date in order to receive a full refund. Cancellations or changes made one day prior to the first day will receive a partial refund. The following fees, per product, per person, per day, will be deducted prior to issuing a refund: Private Lesson: $175 - $200 All Group Lessons: $125 Ski Rentals: $25 Specialty: $125 Child Care: $50 • There are no refunds for day-of cancellations or no-shows. Please call our Skier Services Contact Center at 888-754-8477 or 435-645-6648. For our current hours of operations, please refer to the Deer Valley website. If you are at the resort, stop by one of our Sales locations. Hours and locations are listed below Ski School Office: 8:30 a.m. - 4:30 p.m. Snow Park Rental Shop: 8 a.m. - 6 p.m. Children's Center: 8:30 a.m. to 4:30 p.m. Silver Lake Rental Shop: 8 a.m. - 5 p.m. Skier Services Contact Center: 8 a.m. - 5 p.m. The St. Regis Deer Valley: 8 a.m. - 4:30 p.m. Stein Eriksen Lodge Deer Valley: 8:30 a.m. - 4:30 p.m. Montage Deer Valley: 8 a.m. - 4:30 p.m. • Weather and snow conditions are not viable reasons for cancellation. Appropriate fees will apply to lessons canceled after the deadline • Skier Services products are non-transferable to another family member, friend or a different day. Appropriate fees will apply to lessons canceled after the deadline. • Specialty Programs must be canceled before 5 p.m. two (2) days before the first day of the program, not during the program, in order to receive a full refund. • Please note that you cannot make any changes or cancellations directly to your web order. Please refer to the confirmation email you received shortly after reserving the product online.

Written Deposit Policy

Payment is due in full at the time of purchase.

Other Policy

Policies and Information: • Lift tickets are required for every skier or lesson participant. Lift tickets are not included with any lessons or rentals. Check your program details for more information • Rental equipment is not included with any lesson • All lessons, child care, rentals or other Skier Services products must be reserved in advance to ensure availability at any time during the ski season. Products may reach capacity at any time • Minimum and accurate age requirements are strictly observed for each child’s safety. We reserve the right to move children to the appropriate ability zone and program based on their skill level or if it is determined that the child’s date of birth has been incorrectly stated • Children placed in a program because their birth date is incorrectly stated are not guaranteed a place in the program. Parents will be called to pick up their children and cancellation fees will apply • We cannot guarantee placement in group lessons with friends or relatives. To ensure a quality experience, we must form classes based on age and ability zone • We are not able to honor requests for specific instructors in a group lesson • All activities begin promptly at their designated times. Please allow 45 to 60 minutes to collect your rental equipment and arrive at your meeting location. During peak periods, this process may take longer. Refunds will not be issued for late arrivals • All Group and Specialty Lessons meet at Snow Park Lodge • To make a reservation on behalf of a guest please fill out the Skier Services Policies Agreement • Please make sure your child has a valid credit card, Deer Valley Gift Card or contactless payment as cash is not accepted Payment and Security: • A paid reservation and valid credit card on file are required to guarantee any Skier Services product • The full amount for Skier Services products is charged to the credit card provided at the time of booking • To ensure the accuracy of your reservations and for security purposes, we prefer to speak directly with our guests. However, you may authorize another person to book and make changes to your reservations. Compliance with all policies will apply • Each family must have their own file and children must be booked under their parent or guardian’s name in order to ensure accuracy, security and privacy for our guests • All transactions at Deer Valley will now be cashless in order to expedite transaction times and enhance the guest experience. Deer Valley has implemented contactless payment options at key point of sale locations, allowing us to operate more efficiently and securely. Guests are encouraged to “tap-and-go” with their credit card or mobile payment device at checkout or use our mobile ordering options for food and beverage purchases. Deer Valley gift cards are accepted at most resort owned and operated outlets. Please check here for the complete list of outlets that are able to accept gift cards • To cancel or make any changes to your reservations, please call the Contact Center at 888-754-8477. You cannot make any changes or cancellations directly to your web order. Please refer to the additional email confirmation letter you will receive shortly after reserving online. • If you are interested in booking a private lesson, child care or want to be added to a waitlist for an activity that may be at capacity, please call the Contact Center directly.